LEVEL 5 / Expert · Communication
Disagree Without a Scoreboard
Keep a difficult conversation about the problem, not the prosecution.
10 minutes3 short lessons5-question examSelf-paced
LESSON 1 · FREE PREVIEW
Name one issue
Pick a specific behaviour and explain its impact. Avoid “always” and “never”, insults and mind-reading. Invite their perspective. You can be clear about a need without declaring yourself the only reliable witness in the room.
YOUR PRACTICAL ASSIGNMENTRewrite one complaint as a specific observation and request.
LESSON 2 · FREE PREVIEW
Pause with a return plan
YOUR PRACTICAL ASSIGNMENT
LESSON 3 · FREE PREVIEW
Aim for a workable agreement
YOUR PRACTICAL ASSIGNMENT
THE REST OF YOUR CURRICULUM
2. Pause with a return plan
3. Aim for a workable agreement
Final examination & your award
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